Support Engineer Job (Newtown Square, PA, US)

Requisition ID: 255664
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: 06/11/2020




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Job Title: Support Engineer


Location: Newtown Square, PA (and various client sites nationwide)


Purpose and Objective: SAP America, Inc. seeks a Support Engineer at our office location in Newtown Square, PA (and various client sites nationwide) responsible for application process design and implementation to define customer process model and execute discovery workshop.


Expectations and Tasks: Implement application architecture. Implement, test, train applications, and processes. Optimize business processes and Support Integration and Development (including Validation). Take care of the integration topics like user integration, system integration and process integration. Ensure data consistency, performance, and exception management. Define technical architecture, landscape, and underlying infrastructure. Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support). Support Application Lifecycle Management; Setup the project and production landscape; and Setup the software logistics, provide user access and introduce security aspects. Support Data Migration; Setup the migration landscape and migration tools; and Implement rules for mapping and technical, rule-based data quality measures. For RunSAP Like a Factory / Transition to Operations: Define the customer target operational model; implement application lifecycle management; Integrate new business solutions or technical components into operation; and Setup or optimize operation control center. Support Landscape Transformation Management, SAP LT based projects, SAP General Ledger Migration). Perform overall analysis of situation at key accounts. Identifies top issues in key account engagements. Liaise with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks. Analyze functional gaps in ICC and developments to close gaps. Implement specific best practice operations scenarios. Responsible for implementation according SAP product and support standards. 30% travel required to various client sites nationwide.


Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Math, Physics, Information Systems or a related field of study and 3 years of experience required.  The company will also accept a Master's degree and 2 years of experience.


Work Experience: Experience must involve 2 years in the following: Software Development experience in SAP technologies (including ABAP, HANA, BW and Fiori) and other technologies such as C#, .Net, Silverlight; Architect and Development of Software for SAP Supply Chain Management (SCM) solutions; Architect and Development of SAP Consumer Product Solutions including SAP Demand signal management; Development experience and Subject matter expert in SAP ERP, S/4HANA, and Performance analysis; Critical customer management and root cause analysis of complex technical issues in SAP solutions; Technical Lead for solving mission critical issues in customers production systems; Consulting, Development Angel support, and Implementation of SAP SCM and Consumer Products solutions worldwide; Understanding customer business process and solutioning to adapt solutions to solve customer problems, including identifying gaps and building custom solutions to address the customers requirement; and PoC and Innovation challenges on latest technologies of IoT, blockchain and machine learning. 30% travel required to various client sites nationwide.


Travel: 30% travel required to various client sites nationwide.


Internal use only: reference code lhrs4262

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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