Expert Support Engineer Job (Plano, TX, US)

Requisition ID: 254504
Work Area: Customer Service and Support
Expected Travel: 0 - 80%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF

Posting Date : 6/5/2020




SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Purpose and Objective: SAP America, Inc. seeks an Expert Support Engineer at our office location in Plano, TX (and various client sites nationwide) responsible for working with Premium Engagement customers, such as SAP MaxAttention Or SAP Active Embedded/Attention.


Expectations and Tasks: Provide customers with a long-term relationship with better access to SAP for topics related to operation and the adoption of digital innovation in their SAP centric solutions. Ensure that the right services are delivered at the right point in time. Act as a link to all relevant SAP departments and the SAP Partners for all phases of the customer lifecycle. Work with and understand the needs of the main stakeholders in the IT department. Understand the underlying business requirements of a customer, including understanding the “real-live” business of the customer with its requirements coming from the customer’s customers, the competitive market situation, the partner eco-system and the requirements of the end users. 80% travel required to various client sites nationwide. Telecommuting available.


Education and Qualifications/Skills and Competencies: Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field of study and 7 years of experience required.  The company will also accept a Master's degree and 5 years of experience.


Work Experience: Experience must involve 5 years in the following: Technology Support Service and technical analysis, including Early Watch workload analyses on SAP Systems NetWeaver; SAP Basis experience, including security principals; Root Cause Analysis within both ABAP and Netweaver/Java stacks, including SQL RCA; Change Management Framework for SAP Systems E2E200 (Change Management); SAP Deployment Projects support in multinational organizations, including scoping of support plans, packages, and coordination of support activities, from the design phase through the go live and post go live support phases; Managing delivery of Support Services to Business/IT customers; Positioning support methodology and services to new engagement areas for business development; and Development/Functional implementation experience in SAP Human Capital Management (HCM) and/or Finance. 80% travel required to various client sites nationwide. Telecommuting available.


Travel: 80% travel required to various client sites nationwide.


Internal use only: reference code lhrs4262



To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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