CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
As an integral member of the Tier II group, the IT Systems Engineer II provides advanced Tier II support of a nationwide diverse fiber optic OTN/DWDM transport backbone, as well as two (2) geographically, separated Network Operation Centers (NOC). The position serves as the NOC primary point of contact (POC) for problem escalations to include troubleshooting network devices, tools, and data services. The Tier II Engineer will interact with Network Provisioners and/or equipment vendors to identify and develop the solution of escalated troubles. The Tier II Engineer is expected to provide accurate documentation such as SOPs, Training Modules, Reports, and Project Narratives. The position requires high-level understanding of Layers 1/2 inter-dependences and Transport proficiency.
The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.
The Main Responsibilities
Perform Transport Sonet, OTN, DWDM, and Network Management functions in engineering and operations environment. Operates as technical lead on problem escalations. Serves as the first level of escalation to Tier 2 NOC personnel on Transport Sonet, OTN and DWDM related issues.
Serves as technical POC and Lead for Provisioning, Configurations, and Test and Turn-Up of network nodes and devices. Interface with Network Provisioner and configuration managers for requirements, designs, and any other information needed to perform tasks
Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
Assist provisioning, configurations, and TTU tasks by supporting new system/circuit activations or deactivations as driven by customer requirements
The ITSE II works closely with Provisioner in implementing system requirements to provide connectivity for TDM (DS-1, DS-3), SONET (OC-12/48/192), OTN, and DWDM paths
Provide technical guidance, direction, and training to junior technicians with emphasis on Transport equipment
Create SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.
Create and maintain Circuit Layout Records (CLR), Network Diagrams, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
On-call after hours/on-call support as required
Junior Technical to Network Provisioner and ITSE III: receive technical guidance and mentorship
85% Initial travel is required
What We Look For in a Candidate
This position requires a Top Secret/SCI clearance
Individual is required to keep up with the high demand of the position
Firm knowledge of SONET, OTN, and DWDM as well as high level of proficiency in trouble shooting service troubles in this arena is required. IP background would be nice.
Experience with Ciena and Infinera Optical equipment and software is required. Long haul optical equipment certifications and training are highly desired
Bachelor’s degree in an Information Technology field and 7 years applicable work experience.
Familiar with the uses of Transport management tool and network management protocols, including but not limited to One-Control, Node Manager, Site Manager
Security+ or equivalent IAT/IAM/IASAE Level 2 of DoD 8570.1 is required.
Firm knowledge of the encryption devices KG-175G/D, KIV-7M, KG-340
Expected to work in a shift environment in support of 24x7 operations
Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations (85% initial on the job travel should be expected)
Alternate Location: US-Colorado-Colorado Springs
Requisition #: 229278
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.