User Assistance Developer Job (Palo Alto, CA, US)


Requisition ID: 255924 Work Area: Software-Design and Development Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time
 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Location:  Palo Alto, CA

 

Purpose and Objective:  

 

Ariba Inc. seeks a User Assistance Developer at Palo Alto, CA location to create user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables.

 

Expectations and Tasks:

 

UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content. Collaborate and communicate, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support. Collaborate and communicate with external stakeholders such as customers and partners to develop and review UA deliverables through, for example, customer engagement activities, social media, usability tests, and feedback channels. Identify information needs of, among others, users for UA deliverables and other content by researching social media (for example, discussion forums on SAP SCN), and is aware of and responsive to what users are discussing. Ensure UI texts are clear and translatable, and support the tasks of the user. Use appropriate style and tone for the product and the audience according to the target group and market. Give, receive, and implement feedback on UA deliverables. Apply all relevant SAP standards and guidelines for the given product/area, and ensures UA deliverables are aligned with them as well as with the content architecture. Actively provides feedback on these standards and guidelines using the appropriate channels. Proofread and edit content for relevance and linguistic correctness, as well as for terminology that is simple, consistent, and that conforms to industry standards. Submit content for language editing to a UA colleague if required, to ensure high-quality deliverables in the source language. Use the software to test the accuracy of UA deliverables. Prepare content for delivery, including the provision of metadata, following the standard production process. Plan and coordinate the UA deliverables for a product area or project, as applicable. Participate in projects to improve UA tools, processes, and content. Follow and apply relevant industry and technology trends for user assistance, as applicable, at SAP. 10% travel required.

Education and Qualifications/Skills and Competencies:

 

Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field and 1 year of experience required.  The company will also accept a Master's degree and 0 years of experience.

 

 

 

 

Work Experience:

 

Experience or coursework must include: write documentation from specifications; software documentation and context sensitive help authoring, image capturing and version control; DITA or structured documentation; align documentation deliverables with content architecture; create documentation plans; document application for business users . 10% travel required.

 

Travel: 10% travel required.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C areers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations:
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