Customer Solution Adoption Expert Job (Palo Alto, CA, US)


Requisition ID: 255685 Work Area: Customer Service and Support Expected Travel: 0 - 30% Career Status: Professional Employment Type: Regular Full Time
 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Location:  Palo Alto, CA

 

Purpose and Objective:  

 

SAP Labs LLC. seeks a Customer Solution Adoption Expert at Palo Alto, CA location to support SAP consulting, implementation partners and AGS in de-escalation and critical projects, especially on complex scenarios and cross product processes.

 

Expectations and Tasks:

 

Drive and orchestrate the continuous improvement of SAP products and services, taking the product from validation to customer deployment. Build communities of practice throughout the SAP ecosystem. Maintain close connection to all parts of the community, especially customers, solution and product owners, development, quality team, support, consulting, sales and partners. Review backlog of topics for knowledge enablement material and feedback/Beta projects. Recommend customers for these projects based on experience working with them in the field. Lead projects to impact product via findings at customer sites. Ensure that findings are implemented into the product. 30% travel required. 

Education and Qualifications/Skills and Competencies:

 

Bachelor's degree in Computer Science, Engineering, Mathematics, Business Administration or a related field of study and 7 years of experience required.  The company will also accept a Master's degree and 5 years of experience

 

Work Experience:

 

Experience must involve 5 years in the following: Business Model Innovation; Design Thinking; Business Strategy; Business Process Innovation; Strategic Planning; Market Research; Data Analysis; Change Management; Strategy Consulting; Innovation Management. 30% travel required.

 

Travel:   30% travel required.

 

Internal use only: reference code lhrs0000

 

EX:OUT
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C areers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor. Additional Locations:
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